Terms of Service

Last updated: 2025

Preamble

These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “User”, “you”) and Reen Tech LLC, a company organized under the laws of the State of California, operating the Time-Capsule.io platform (“Company”, “we”, “us”, “our”).

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING, BROWSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE USING THE SERVICE.

1. Definitions

“Account” means the unique user profile created to access the Service.
“Capsule” means a secure digital container for User Content, scheduled for future access.
“Content” means text, images, videos, audio, documents, and other materials.
“Event” means a collective time-capsule collection created and managed by an Account holder (the “Event Owner”), allowing multiple contributors to submit individual Capsules.
“Event Owner” means the registered User who purchases, configures, and administers an Event.
“Guest” means any person (whether or not holding an Account) who accesses an Event via its unique link or QR code to submit a Capsule.
“Guest Capsule” means a Capsule submitted by a Guest through an Event.
“Service” means the Time-Capsule.io website, platform, and associated services.
“User Content” means any Content uploaded, transmitted, or created by you on the Service, including Guest Capsules submitted under an Event.

2. Eligibility & Authority

2.1. Age Requirement. You must be at least 13 years of age (or the minimum age of digital consent in your jurisdiction, whichever is higher) to use the Service. If you are under 18, you represent that you have your parent or guardian’s permission to use the Service.

2.2. Purchases by Minors. You must be at least 18 years of age to purchase a paid capsule or any other paid feature. If you are under 18, a parent or guardian must make the purchase on your behalf or expressly approve it. Where a purchase has been made by a minor without that approval, the parent or guardian may contact us at legal@time-capsule.io and we will refund it.

2.3. Authority. If you are using the Service on behalf of an entity, organization, or third party, you represent and warrant that you have the full legal authority to bind that entity to these Terms.

3. The Service

3.1. Scope. Time-Capsule.io provides a digital time-capsule service allowing users to schedule the future delivery or unlocking of Content.

3.2. No Archival Duty. The Service is not an indefinite archival or backup solution. We do not warrant that your Content will be preserved forever. You are solely responsible for maintaining independent backups of your Content.

3.3. Modifications. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

4. User Content & Licensing

4.1. Ownership. You retain all ownership rights to your User Content. We do not claim ownership of your files.

4.2. License Grant. By uploading User Content, you grant the Company a worldwide, non-exclusive, royalty-free, transferable license to use, store, reproduce, modify (for technical purposes, e.g., transcoding), and display such Content solely as necessary to provide, maintain, and secure the Service (including delivering Capsules to recipients).

4.3. Warranties. You represent and warrant that: (a) You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use your User Content; (b) Your User Content does not infringe any third-party intellectual property, privacy, or publicity rights; (c) Your User Content complies with our Acceptable Use Policy.

4.4. Event Collections & Guest Submissions. (a) Role of Event Owner. The Event Owner configures the Event parameters (such as the submission window, allowed unlock dates, and designated recipients) and distributes access through a unique URL or QR code. Prior to the Event becoming active, the Event Owner must explicitly accept the applicable conditions of use. (b) Owner Responsibility for Event Content. As between the Company and the Event Owner, the Event Owner is responsible for the overall Event, for ensuring that all content uploaded through its guest link complies with these Terms and our Acceptable Use Policy, for informing Guests of these rules, and for ensuring that all necessary rights, licenses, and permissions (including image rights, rights of publicity, and intellectual property licenses) have been obtained for all material uploaded by Guests. (c) Guest Acceptance & Status. Guests submit Guest Capsules directly to the Service. Although Guests are not required to hold an Account, each Guest must expressly confirm that their submission complies with our Acceptable Use Policy and Terms of Service prior to sending. (d) Sealed Delivery & Confidentiality. Once submitted, a Guest Capsule is immediately sealed and addressed to the recipients designated by the Event Owner. The Event Owner cannot browse, preview, or read the text or media of a Guest Capsule prior to its scheduled opening date. (e) License for Guest Content. By submitting a Guest Capsule, the Guest grants the Company the license set forth in Section 4.2 solely to process, store, scan for safety compliance, and deliver the Guest Capsule to the designated recipients (and any copy requested by the Guest). (f) Commitment to Future Delivery. Once submitted, a Guest Capsule cannot be cancelled or deleted by the Guest or Event Owner through the Service. This applies whether the Guest submitted anonymously or while signed in. Deleting either party’s Account does not cancel delivery: the Event records, Guest Capsules, attached files and recipient contacts needed for delivery are preserved. Guest Capsules and their files keep their agreed expiration dates. Account deletion preserves the recipient contacts already linked to each Guest Capsule, even if the Event’s recipient list has since changed. The copy linked to a deleted Guest Account is cancelled. This does not limit the moderation measures in Section 5 or applicable legal obligations.

5. Acceptable Use & Moderation

5.1. Prohibited Activities. You agree not to use the Service for any unlawful purpose or in violation of our Acceptable Use Policy. Strictly prohibited content includes, but is not limited to:

Child Sexual Abuse Material (CSAM);
Non-consensual sexual content;
Terrorist, extremist, or violent content;
Malware, viruses, or harmful code.

5.2. Automated Review & No Duty to Monitor. We utilize automated systems and artificial intelligence to assist in reviewing User Content and other relevant platform activity for content, activity, or behaviour that may present safety, abuse, security, legal, or policy concerns, including compliance with these Terms and applicable laws. These systems are not perfect. They may produce incorrect results, and they are not guaranteed to identify every violation of these Terms or every safety concern. We have no obligation to monitor all User Content, and we do not undertake to review any particular Content. We reserve the right to review, screen, remove, or disable access to any Content at our sole discretion, without notice or liability, if we believe it violates these Terms or applicable law.

5.3. Reporting. We strictly comply with legal reporting obligations, including reporting CSAM to the National Center for Missing & Exploited Children (NCMEC) and cooperating with law enforcement.

5.4. Enforcement Actions. Where we identify a safety, abuse, security, legal, or other policy concern, we may take whatever action we consider appropriate at our sole discretion, including:

restricting, suspending, or terminating an Account;
preventing a Capsule from being delivered or unlocked;
removing or disabling access to Content.

These are general enforcement measures available to us across the full range of concerns described in these Terms and in our Acceptable Use Policy. They are not limited to, or specific to, any single category of prohibited or concerning content. We may act on the basis of automated review alone, and we are not obliged to give advance notice. If you believe an enforcement action was taken in error, you may contact us at legal@time-capsule.io.

5.5. Safety Notices. One category our systems may identify is content indicating a potentially serious risk of self-harm or of harm to another person. Where we consider it appropriate, we may send the Account holder a one-way informational notice encouraging them, if they are in immediate danger, to contact an appropriate local emergency or crisis service, or someone they trust who can assist them.

Such a notice is a platform-safety measure and a courtesy. The Service is not a crisis-response, counselling, emergency, or safety-monitoring service, and must not be relied upon as one. In particular, we do not monitor Accounts or Capsules on a continuous basis; we do not provide human review of every matter our systems flag; we do not contact emergency services, Capsule recipients, or any other third party on your behalf; we do not seek to determine your physical location; and we do not undertake to send a safety notice in any particular case. If you or someone else may be in danger, contact your local emergency services.

6. Payments & Refunds

6.1. Pricing. Certain features may be available for a fee. Prices are subject to change without notice. Applicable taxes are calculated at checkout.

6.2. Refund Policy. Generally, all sales are final, and fees are non-refundable. However, we reserve the right to issue refunds or credits at our sole discretion in exceptional circumstances. Investigating or effecting a refund in one instance does not create an obligation to do so in the future.

6.3. Payment Processing. Payments are processed by third-party provider Stripe. We do not store your full credit card information. You agree to be bound by Stripe’s Services Agreement.

6.4. Event Pricing, Quoted Capacity & Unused Slots. (a) Quoted Capacity. Event collections are quoted and billed based on a fixed capsule capacity (the maximum number of Guest Capsules permitted), retention duration, and storage limits. (b) Top-ups. If an Event reaches its capacity while open, the Event Owner may request and pay for additional capsule capacity ("top-ups") at quoted rates. (c) Unused Capacity & All Sales Final. Each purchased capsule slot represents reserved infrastructure and storage capacity. Once the Event submission window closes, any unused capsule slots expire automatically and are strictly non-refundable. All event fees are final.

7. Service Availability

7.1. No Guarantee. While we strive for excellence, we do not guarantee:

that the Service will be uninterrupted, error-free, or secure;
that Capsules will be delivered at the exact second of the scheduled time;
that User Content will remain accessible indefinitely.

7.2. Maintenance. Access may be suspended temporarily for maintenance, repairs, or upgrades. We are not liable for any disruption caused by such events or by Force Majeure (e.g., internet outages, strikes, natural disasters).

8. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY.

8.1. Disclaimer. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2. Limitation. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REEN TECH LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

8.3. Cap. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (I) ONE HUNDRED U.S. DOLLARS ($100.00) OR (II) THE AMOUNT YOU PAID US, IF ANY, IN THE PAST TWELVE (12) MONTHS.

9. Indemnification

You agree to defend, indemnify, and hold harmless Reen Tech LLC, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) Your use of and access to the Service; (b) Your violation of any term of these Terms; (c) Your violation of any third-party right, including without limitation any copyright, property, publicity, or privacy right; (d) Any claim that your User Content caused damage to a third party; or (e) Where you are an Event Owner, any claim, dispute, or liability arising from content uploaded by Guests through your Event, or the lack of required permissions, image rights, or consents from Event attendees.

10. Dispute Resolution & Arbitration

10.1. Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in San Francisco, California, before one arbitrator.

10.2. Class Action Waiver. YOU AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE ACTION, AND YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS.

10.3. Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to legal@time-capsule.io.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in San Francisco County, California, for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction.

12. Contact

For legal inquiries or notices:

Email: legal@time-capsule.io